Support

To join our community and get realtime support - Join us on Discord ⇒

Steam Checklist (PC/Mac)

If encountering an issue, please review the following checklist;


Network

  1. Please be sure to close the Web version before attempting to run the Steam version.
  2. Ensure KillStreak.tv is allowed in your firewall settings and not blocked by antivirus.
  3. Close any unnecessary background programs that are downloading or using the network.
  4. Follow the Network Performance guide, ignoring the browser related advice, to further improve your experience: [NETWORK PERFORMANCE ⇒]

Graphics

  1. Update your Graphics Driver to the latest version;
  2. Try reducing the "Grafx Settings" within the in-game Options Panel on the lefthand side of the screen: [⇱ OPTIONS PANEL]
  3. Close any unnecessary background programs that are utilizing your CPU, GPU or RAM.
  4. Ensure KillStreak.tv is utilizing your GPU correctly via your Graphics Driver Control Panel.
  5. Follow the Framerate Performance guide, ignoring the browser related advice, to further improve your experience: [FRAMERATE PERFORMANCE ⇒]

Other Issues

  1. DLC Content Issues - Confirm content is owned and unlocked;
    • Right click the game title, select Properties, select DLC - and compare in-game by Logging in, selecting Profile and check state of DLC content: [⇱ CONFIRM DLC]
  2. Game Integrity / Update / Download Issues;
    • Right click the game title, select Properties, select Local Files, Click "Verify Integrity of Local Files": [⇱ Verify Files]

If you're still experiencing issues, or for questions not answered here, please join us on discord and message "Andy DEV (Admin)": SideQuest Discord ⇒


Web Checklist (WebGL)

It could take up to a minute on first load, depending on your computer and internet speed. If encountering an issue or black screen, please review the following quicklist;

  1. Update your web browser to the latest version.
  2. Disable all browser extensions, or try incognito / private browsing mode.
  3. Try a different browser - Chrome or Firefox.
  4. Ensure cookies and javascript are allowed.
  5. For game updates, clear your browser history / file cache and force refresh the page.

Google Chrome

  1. Download the latest "Google Chrome": [DOWNLOAD CHROME ⇒]
  2. or Update to the latest Google Chrome by going to "Menu > Help > About Google Chrome": [⇱ UPDATE CHROME]
  3. Disable all Browser Extensions to avoid conflicts;
    • TIP: You can quickly test this in Chrome by creating an Incognito Window with "CTRL + SHIFT + N".
    • NOTE: If you use Incognito Mode you must "Create an Account" and "Login" to Save your Profile and Game Data.
  4. Check Hardware Acceleration is ON "Menu > Settings > Advanced > Enable hardware acceleration when available": [⇱ CHROME ADVANCED]
  5. Check WebGL is Active by typing "chrome://gpu/" in the address bar and compare with the following: [⇱ CHROME WEBGL]
  6. Check Javascript and Cookies are both allowed by clicking the symbol to the left of the URL: [⇱ CHROME SETTINGS]
  7. On Game Update clear file cache with "Ctrl + Shift + Delete" or "Menu > History > Clear Browsing Data > Tick Cached Images & Files > Clear": [⇱ CHROME CACHE]

Mozilla Firefox

  1. Download the latest "Mozilla Firefox": [DOWNLOAD FIREFOX ⇒]
  2. or Update to the latest Mozilla Firefox by going to "Menu > Help > About Firefox": [⇱ UPDATE FIREFOX]
  3. Disable all Browser Extensions to avoid conflicts;
    • TIP: You can quickly test this in Firefox by creating a Private Window with "CTRL + SHIFT + P".
    • NOTE: If you use Private Mode you must "Create an Account" and "Login" to Save your Profile and Game Data.
  4. Check Hardware Acceleration is ON "Menu > Options > Performance > Use hardware acceleration when available": [⇱ FIREFOX ADVANCED]
  5. Check WebGL is Active by typing "about:config" in the address bar and compare with the following: [⇱ FIREFOX WEBGL]
  6. Check Javascipt is allowed by typing "about:config" in the address bar and check "javascript.enabled == true": [⇱ FIREFOX JAVASCRIPT]
  7. Check Cookies are allowed by clicking the symbol to the left of the URL: [⇱ FIREFOX COOKIES]
  8. On Game Update clear file cache with "Ctrl + Shift + Delete" or "Menu > Library > History > Clear Recent History > Tick Cache > Clear": [⇱ FIREFOX CACHE]
  9. If AdBlock is causing issues - make sure to change Firefox's Tracking protection to "Only in Private Window or Never": [⇱ FIREFOX TRACKING]
CAUTION: Some Anti-Virus programs with "Browser Protection" have been known to block the games from loading - Disable at your own risk and responsibility.

Network Performance (ping)

As with any multiplayer game, the "Ping" will be determined by how "low and reliable" your network connection is. We attempt to place you on the closest regional server, with the lowest ping on Game Load - so please stay on the game tab during load.

  1. Please do not switch away from the Game Tab while it is loading and checking your ping, as it may fail to connect you to the best server.
  2. Once you have loaded into a game, you can check your "Ping" in the HUD game screen.
  3. If you switch away from the Game Tab at any time, your Ping will increase - upon switching back it will take a few seconds for the Ping to settle.

If you experience "High Ping" - please review the following checklist;

  1. For the best possible result, we recommend a hardwired "LAN" connection, direct to the router.
  2. If you are using a "WiFi" connection, your connectivity reliability will be affected by nearby WiFi networks and other devices on your Wifi network.
    • We recommend switching your WiFi Channel on your Router to a clear "Channel", away from neighbouring routers.
  3. Any devices transferring files or "Downloading" from the internet will negatively impact your speed and ping.
    • This includes websites such as Youtube, or any Application that utilizes the network - be sure to check and close any background programs that may be updating, such as Steam - plus check with other users of your network to see if they are currently downloading or browsing the internet.
  4. If you are using "Discord" - we highly recommend downloading the standalone Desktop App (to avoid switching browser tabs): [DOWNLOAD DISCORD ⇒]
  5. For the best performance - please close all other Open Browser Tabs while playing.
    • Your Ping will also be affected by your Framerate or FPS - so make sure to follow the Performance Tips below.

Framerate Performance (fps)

We utilize the Unity Engine with the latest WEBGL & WASM (web assembly) Browser Technology - therefore several factors can greatly affect game performance.

  1. We recommend trying the latest version of either "Google Chrome" or "Mozilla Firefox" - results may vary per computer.
  2. Make sure to have all other "Browser Tabs" closed and close all unneccessary "Background Programs", as they will negatively affect performance.
  3. If you are experiencing performance problems, try disabling all "Browser Extensions" - as these have been known to cause issues.
  4. WebGL utilizes your "GPU", so please update your "Graphics Driver" to the latest version: [NVIDIA DRIVERS ⇒] | [AMD DRIVERS ⇒] | [INTEL DRIVERS ⇒]
  5. For newer "GPU's", switch to "FullScreen" in the top left "MENU" - but for low framerates we recommend "Windowed" mode or "Fullscreen Off".
  6. Playing on a "Laptop" with a "Switchable GPU" - Force your Browser to use your GPU: [⇱ FORCE NVIDIA] | [NVIDIA TUTORIAL ⇒] | [AMD TUTORIAL ⇒]

To join our community and get realtime support - Join us on Discord ⇒